Banking and Finance

OVERVIEW

In today’s volatile global economy, communication through various channels has become an inevitable part of BFSI industry. Banking, Financial Services and Insurance industries are under mounting pressure to offer anytime connectivity with value chain partners and customers without increasing operational costs and communication delay. The reliable, quality and secured communication link is of the utmost importance for these industries. Moreover, the communication tools and devices play a significant role in increasing staff productivity and efficiency.

Matrix has developed a range of products that forms a comprehensive solution for any type of financial institution. The unified messaging and mobility features ensure anytime connectivity with customers, increasing employee productivity and responsiveness. The advance IP terminal by Matrix is the tool that traders will prefer for their critical communication during high market hours.

SOLUTION

Banking Help-desk

Matrix Banking Solution Provides a Simplified Help-desk solution:

UC Client for PCs/Laptops

Call Management with Single Click Calls

Outlook Integration for Direct Calling through Emails

Single Click Calls for Quick and Emergency Calling

Radio Interfaces

Announcements for Emergency Cases

Room Status and Database

Bankers

Matrix Banking Solution Allows you to make Optimized Use of a Banker’s Valuable Time:

BYOD (Bring your own Device) Extensions for Bankers, for Important Call-ins

Attend Calls through Authenticated Mobility Features, regardless your Location

Video Calls for Face-to-face Meetings

Call Conferencing for Critical Business Discussions

Quick Messages for Chats

Pre-recorded Messages on Voicemail for Similar Cases

Banking Directory Integration

Customers

Provide Customers with Immediate Assistance through Matrix Banking solution

Best Customer Service through Round the Clock Assistance

Emergency Calls by Pressing a Single Button

Increase Customer Satisfaction

Emergency Services

Be Ready for any Type of Emergency with Matrix Banking solution.

IT Staff / Administrator

Matrix Works as an Aid for IT Staff by Providing:

Security Staff

Matrix Banking solution helps the Security Personnel of a Bank tremendously.

Make Emergency Calls by Simply Dialling Emergency Number

Radio/Announcements in Case of Emergencies

Web-based Management for Convenience

Easy Management

Secured Connections through TLS/SRTP

Password Protected, Trusted IP and Digest Authentication

Assigning Extensions on BYOD of Bankers/Staff Remotely

Managing all Emergencies, Calls, Voicemails and all Operations from a Single Desk

Multi-port Radio Interface Offering Mobility

Radio Interfaces Allow Internal as well as External Calls

Radio Interfaces Allow Security Personnel to Call in Emergencies

Interoperability with Radios