OVERVIEW
The Hospitality industry is witnessing intense competition with new-entrants and continual change in hotel technology. Hoteliers face problems in integrating older hotel systems with advance communication technologies. To continue and manage with the changing business environments they always look for better and flexible systems ensuring maximum return.
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Matrix offers all-in-one advance and integrated communication solution for small budget to luxury hotels. Matrix hospitality communication solution empowers hoteliers to meet the industry-wide communication challenges and deliver superior guest experience. Matrix solutions are scalable to address the current as well as future communication needs of hotels of every size.
SOLUTION
Hotel Reception
Matrix Hospitality solution provides a simplified reception solution by providing:
IT Staff / Administrator
Matrix Hospitality solution makes the life of IT staff simpler by providing:
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Hotel Staff
Matrix Hospitality solution allows the hotel staff to delight customers by serving them in an innovative way by providing:
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UC Client for PC/Laptop
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Call Management with a Single Click
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Front Desk Management Features
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Check-in and Check-out
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Guest-in and Guest-out
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Hotel Activity Log
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Guest Shift
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Room Clean Status
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Call Budgeting
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Web-based Management for Convenience
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Easy Management
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Secured Connections through TLS/SRTP
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Password Protected, Trusted IP and Digest Authentication
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Mobility Features through Smartphones/Tablets
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Delighted Customers with continuous Response from the Staff
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Extended PBX Features for the Mobile Hotel Staff
Security Personnel
Matrix solution provides specialized radio interfaces for the security personnel, letting them secure the hotel perimeter in an enhanced way.
Guests
Matrix offers best features for hotel guests such as:
Software Integration
Matrix allows the hoteliers to integrate third party software directly with the existing hotel communication system.
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Multi-port Radio Interface Offers Mobility
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Radio Interfaces Allows Internal as well as External Calls
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Interoperability with Radios
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Voicemail for all Guests
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Built-in Auto Attended and IVR Features
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Personalized Greetings for Guests
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Wake Up Alarms and Reminders
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BYOD (Bring your own device) for Mobile Extensions
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PMS (Property Management Software) Interface Integration
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CAS (Call Accounting Software) Interface Integration
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Voice Logger
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SMS Server